Get independent guidance for hacked, locked or disabled social media accounts. Prepare ownership evidence and follow official recovery or appeal routes.
Verified owners or authorized representatives of a compromised, locked or disabled account.
| Case type | What it means | Pathway |
|---|---|---|
| R1 Compromise | Someone else took control | Urgent. Official recovery route, evidence pack, then hardening after recovery |
| R2 Lost access | Forgotten credentials or a lost 2FA device, with no attacker | Self-help guidance first, then assisted recovery if that fails |
| R3 Platform action | Suspended, disabled or restricted by the platform | Policy review, appeal guidance and evidence preparation |
| R4 Ownership dispute | An ex-employee, ex-agency, partner or co-founder holds access | Requires documented ownership. Legal review flag. No action until authorization is confirmed |
Case assessment, evidence checklist, submission guidance, progress updates on an agreed cadence, and a post-recovery security checklist.
We do not guarantee recovery. We exclude access without the owner’s participation, verification bypass, hacking back and recovery of funds or cryptocurrency.
Many recovery cases can be resolved for free through official routes. We link to them first. If you need help, we guide and support you through them. We cannot override a platform's decision.
Start with free official resources. If further support is appropriate, an assessment and any additional work are scoped separately. Intake and paid services remain disabled in this preview.
Start with the official account recovery directory, or read the dedicated guidance for Instagram, Facebook and Google or YouTube. Use the platform’s own login and verification tools; support does not replace an ownership check.
Once access is restored, a social media security review can help document administrators, recovery methods and the changes needed to reduce repeat incidents.
A clear description, public account references and confirmation that you own the assets or are authorized to act. We agree an evidence checklist after assessment. Never send passwords or verification codes.
Platforms, registrars and hosts make the final decisions on recovery and removal. We cannot promise their outcomes.
Many cases can be resolved using free official tools. Start with our official recovery links. Independent support helps assess the situation and organize evidence when the route is unclear; it cannot override the platform.
Yes. A compromised account calls for the platform’s account-security and recovery process. A suspension or restriction may require a policy review and appeal. Lost authentication access and ownership disputes need separate assessment.
No. Eligibility, verification and review decisions belong to the platform. Support can organize the process and explain next steps, but neither access restoration nor a resolution date can be promised.
Case-led analysis, practical checklists and original sources.
Understand session hijacking through documented research, then use a practical checklist to contain account takeover and strengthen business access.
Read the analysis : Session Hijacking: How Account Takeovers Bypass MFATell us where you are. We’ll help you understand the route forward.
